Shipping & Returns

Shipping & Payment Information

Order online from ProtectoPlus using Visa, MasterCard, Discover.  In order to protect you against unauthorized charges, all credit card orders are subject to verification and approval.

Ordering by Phone:

Order by phone through our ORDER HOTLINE: 1-800-325-0853

By Fax:

You can fax us your order information at 303-761-1818 24 hours a day.

By Mail:

When ordering by mail or fax, to ensure the most accurate and quickest delivery of your order, please include a daytime phone number so we may contact you with any order details. We accept personal or company checks, however, there is a waiting period for check clearance before shipping.  No C.O.D. Shipments. Our mailing address is: ProtectoPlus, Division of A M I Corporation  P.O. Box 27682  Denver, CO 80227

Shipping and Handling:

Standard shipping 5-7 business days Via FedEx Ground or Priority Mail.
2 Day shipping via FedEx Express.

Charges are for the continental USA only. All international orders require shipping, insurance and any duties to be added to your order before shipping.

We are unable to ship to a P.O. Box, please always include a street address and phone number.

Please direct inquiries for shipping charges to: customerservice@newprotectoplus.com

 

Site Security

We are committed to ensuring your privacy and security.

All information transmitted through our site is secured using the latest encryption methods. Personal and credit card information is handled securely with confidential status.

We do not share, sell or trade any customer information.

 

Return Policy

Items purchased and returned within 14 days from the date of receipt with the complete shipping invoice are eligible for refund or exchange. No refunds or exchanges are allowed after 14 days from the date of receipt. Items must be in new condition, including the original box, packaging, manuals and accessories.
A 20% restocking fee will be charged for all non-defective items returned within 14 days. Defective items may be returned for warranty replacement within 30 days from the original ship date.  Freight and handling charges are not refundable for non-defective items.  Any return must comply with the return procedure set forth below.

Returns Procedure

Contact us at customerservice@newprotectoplus.com and specifically email us in detail the problems of the item in question. We will then reply back with a Return Authorization (RMA) number with procedures and details about your return process. RMA numbers are valid for 10 days from date of issuance. We are unable to accept returns without an RMA number. There is a 20% RE-STOCKING charge on all returns, whether opened or unopened. The 20% RE-STOCKING charge will be assessed at the time of refund or exchange. The 20% is only on opened products and products that are not defective. Defective Returns will be replaced with same model. All returns must be shipped prepaid. We will refund shipping charges for defective/damaged merchandise only.